Contact Center Solutions in DFW area
Keeping up with the various channels of communication for your customers is difficult if you don’t have a centralized call center services operation. Live chat, email, live operators, plus social media correspondence are all time consuming.
Packed Right provides call center solutions specific to the communication needs of your customers. Our inbound/outbound call center team acts as a seamless extension of your business.
Contact Center Solutions
Our Features
Here to provide a seamless & effortless customer (service) experience.
Fully integrated “omnichannel” approach featuring:
Queued Call Back
Web Chat
SMS Texting
Multiple Language Capabilities on Live Calls and Chats
Web Survey
Post Call Survey
Completely
Customizable
Cost Effective
Our Solutions
The right contact center solution to support and transform your business centrally located in the U.S. Technology driven—we have knowledge management solutions in place to provide detailed reporting ensuring quality, satisfaction and continuous improvement.
- Highly trained product specialists
- Live calls taken in English, Spanish, & French
- Live chat translations in up to 20 languages
- Self Service support site
- Enabling interactive chats during live hours
- Self help FAQ’s & instruction manuals
- Case creation
- Online parts ordering with payment capabilities
Set, monitor, and improve service metrics and customer service standards including:
Wait times
Call duration
Abandonment Rates
Overall Customer Satisfaction! (Quality and Utilization of Service)
Email and/or Web Based Surveys
All the major eCommerce platforms:
Integrations
All the major eCommerce platforms:
