3PL FAQ: straight answers.

Fill in the quote form with your contact details, what you need, your monthly order volume and where you sell. A dedicated account rep reviews it and sends custom pricing for storage, pick and pack and shipping.

Yes. Eligible new customers get $200 credit toward fulfillment costs, $200 credit toward inbound placement and free storage for 2 months. Your account rep also helps migrate your inventory and set up integrations.

It depends on your SKU count and integrations. Your account rep plans the move with you: connecting your store, receiving your inventory and setting up every SKU before orders start flowing.

Yes. We accept inventory by freight or standard mail at our Farmers Branch, TX distribution center. For international shipments, customs and fees must be settled before delivery.

Yes. UPS, FedEx, USPS and DHL pick up daily, and we work with all major international and regional carriers.

Same-day shipping is available depending on your agreement and order cutoff. We set it up around your needs.

Yes. Our reverse logistics service receives, inspects and restocks returns so products get back into sellable inventory fast.

We connect to Shopify, Amazon, Walmart, WooCommerce, BigCommerce, Magento and more, and we are powered by NetSuite. We handle the setup or give you a partner portal.

Inventory updates in real time in your system, so you can see stock levels anytime and reorder before you run out.

Yes. Clients are welcome to schedule a visit to tour the warehouse and inspect their products.

The client is responsible for taxes and import duties on their shipments.

Orders that come in before the daily cutoff typically ship the same business day. Same-day shipping depends on your agreement and order cutoff, and we set it up around your needs.

Shopify, Amazon, Walmart, TikTok Shop, Etsy, Google Shopping, BigCommerce, Magento and WooCommerce, among others. We handle the setup or give you a partner portal.

Yes. We can ship in your custom boxes and mailers and add packing slips, inserts and samples so every order looks like it came from you.

Yes. We work with all major international and regional carriers in addition to daily UPS, FedEx, USPS and DHL pickups.

Yes. Our Farmers Branch distribution center is temperature-controlled and FDA-registered, so it is suited to food, supplements, cosmetics and other sensitive or regulated products.

Our distribution center is at 14325 Gillis Rd #150, Farmers Branch, TX 75244, in the Dallas–Fort Worth area.

Yes. We build retailer requirements such as labeling, packing and routing into the process so shipments arrive ready to receive.

Yes. Retail, wholesale and online orders ship from one inventory pool, so you see total available stock in real time.

Yes. We coordinate LTL and truckload shipments through our carrier network, alongside daily parcel pickups.

Kitting is combining separate items into one ready-to-ship package or SKU, such as a bundle, gift set or subscription box. The 3PL stores the components, assembles the kits and ships them.

Yes. Our kitting programs scale quickly for promotional schedules, social media campaigns and seasonal demand.

Yes. Through our custom programs we can help with custom corrugated boxes, folding cartons, inserts and printing.

You decide. We can return them to you or the vendor, set them aside for refurbishing, or dispose of or donate them.

Yes. We run replacement parts, warranty and returns management programs as part of our custom programs.

Custom corrugated packaging such as influencer and subscription boxes, folding cartons, standees, welcome letters, business cards and instruction sheets, using flexo, digital, offset and large-format printing.

Yes. Use any service on its own or combine them into a single end-to-end program.

Yes. We run replacement parts, warranty, customer service, returns management and brand support programs.

Yes. We store and ship supplements, vitamins, nutraceuticals and wellness devices for eCommerce, retail and direct sales brands.

Yes. We have experience supporting multi-level marketing organizations, including starter kits and recurring shipments.

Yes. We fulfill online orders and also ship to retailers and grocers from the same inventory.

Yes. Our kitting team assembles variety packs, gift boxes and subscription shipments.

Yes. We build and ship influencer, PR and launch kits, with custom packaging and inserts.

Yes. We plan capacity with you ahead of launches so drops ship quickly.

Yes. We handle retail replenishment and eCommerce orders from the same inventory.

Yes. We pick full cases and build mixed pallets for wholesale and retail orders.

Yes. We receive, inspect and restock returns so sellable items are available again quickly.

Yes. We can add branded tissue, gift wrapping and inserts.

Yes. We plan capacity with you ahead of peak so holiday orders ship on time.

Yes. We ship retail orders to each retailer's requirements, alongside your eCommerce orders.